Code of Conduct

This code sets out principles and behaviors that the eZaango Community reasonably expects from buyers and sellers.

Basic Principles

The Community expects buyers and sellers to:

  • Conduct themselves honestly and in good faith at all times.
  • Comply with all laws.
  • Comply with eZaango’s Terms and Conditions.

Sellers agree to:

  • Describe items fully and accurately and answer questions promptly.
  • Respond to questions and emails as soon as possible, and within 24 hours.
  • Ensure items are shipped as soon as possible, and within a week of receiving orders, unless otherwise indicated in the listing or agreed by both parties.
  • Not to subsequently spam previous buyers.

Buyers agree to:

  • Respond to emails as soon as possible, and within two working days.
  • Not to place negative feedback without making best endeavors to resolve issues through emails first.
  • Not to subsequently spam previous sellers.

Want further assistance?

Available 09:00 AM - 07:00 PM, Mon - Sat

We aim to respond within 1-2 days

Grow your sales and maximise profitability.